Creating support tickets in the MailBox
N.B You will need to login using an account that has the teacher teacher roll access.
1. Login and click on the Menu Button then select MailBox
2. Click on the Support Tickets button
3. The Support Tickets page will load. This is where you will find all your tickets.
You have the ability to filter what tickets you can see, The filter options we have supplied are below.
All - Shows all tickets.
Open - Shows only Open tickets.
In Progress - Shows tickets marked as In Progress (Customer Service staff is working on the ticket)
Report in Progress - Shows tickets where a report needs to be created.
Wait for Response - Shows tickets that are waiting for you to respond to.
Scheduled - Shows tickets that have been scheduled by a customer service representative to be completed
Pending Closure - Shows tickets that you have closed.
Closed - Shows closed Tickets
Automatically Closed - Shows tickets that have been closed by the system due to inactivity.
Feature Request - Shows tickets that have been send to the development team to be added to future releases.
4. To Create a new Ticket click on the Create a Ticket button. You will need to fill out the ticket informaion See below.
You can also upload images using the 
Send the ticket ti us using the 
Cancel the ticket creation using the 
5. Once you have created the ticket it will appear in your list and will look like this.
If you wish to add more to the conversation, Type in the message field and click on the 
You can also upload files using the 
button. Click on it and select the file you wish to send us.
