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FSI Remote Support 

Are you requiring remote support? This SmartArticle will get you started with installing remote support via TeamViewer.

Overview


This SmartArticle will direct you though installing TeamViewer onto the workstation/server requiring support assistance from a Functional Solutions Technician.

Downloading TeamViewer


Navigate to: https://smartdesk.librarysolutions.com.au/downloads/remotesupport.exe and allow the web browser to download the file.

(You may require Administrative permissions to continue)



Starting up TeamViewer


1. Locate the RemoteSupport.exe from the recently downloaded files


2. Click on the RemoteSupport.exe file and the remote session will start


3. Send the ID and Password to the Functional Solution Support technician via E-Mail or SmartDesk portal.


4. The assigned Functional Soultions technician will contact you prior to the Remote Session

Play this viedo to see how easy it is.