Using Functional Solutions' SmartDesk will allow you to do the following:
- Create tickets
- Check the status of tickets
- Close tickets
- Access the history of all the tickets assigned to your organisation
Accessing SmartDesk Portal
There are two ways you can access SmartDesk.
Option 1:
- Navigate and log in to your SmartSuite System.
- Click on 
to open the menu.
- Once the menu has opened, click on 
which is located under the group Partner Sites.
Option 2:
- You can navigate to the following URL below:
http://smartdesk.librarysolutions.com.au
| Identifier | Meaning |
|---|---|
| Type new information into this field |
| Information exists in this field.
But, information has already been saved to the database. - No action required |
| Information exists in this field which has not yet been saved.
But, the entry already exists as an Authority File so no need to be concerned with Spelling / Grammar / Punctuation etc |
| Information exists in this field which has not yet been saved.
But, the entry does not match any existing Authority File entries. - Please verify Spelling / Grammar / Punctuation etc as the system will save the entry "As Is" |
| Function | Description | HelpArticle for Function |
|---|---|---|
| Creating New Title Record | This function allows you to create a new Catalogue Title on the System. | Creating New Catalogue Title |
| Creating New Copy Records for a Catalogue Record | This function allows you to create a New Copy for a Catalogue Record. | Creating New Copy Record |
| Editing Title Record | Allows you to Edit Title Record that has being Previously created. | Editing Title Record |
| Deleting Title Records | Allows you to Delete a Title Record on the Catalogue. | Deleting Title Record |
| Editing Copy Record | Allows you to edit a Copy of a Catalogue. | Editing Copy Record |
| Deleting Copy Record | Allows you to Delete Copy Record. | Deleting Copy Record |
| Marking a Copy as Lost | Allows you to mark a Copy as Lost. | Marking a Copy as Lost |
| Function | Description | HelpArticle for Function |
|---|---|---|
| Ban Reserves | This function allows you to Ban Reserves for a catalogue record | Ban Reserves |
| Bulk Generating Copies | This function allows you to Bulk Create copyies for a Catalogue Record | Bulk Generating Copies |
| Hiding Titles from Search | Allows you to hide a Catalogue record from being shown on a Search | Hiding Title from Search |
Version Information
Version: 1.0.0
Publish Date:10/07/2018
Publisher: Functional Solutions
Creator: Charles Dantzic
